Privacy Policy

1. Introduction

Welcome to Irtikaa Tech. & Digital Knowledge (ITDK).

Based in the Sharjah Research Technology and Innovation Park (SRTIP) Free Zone, Sharjah, United Arab Emirates, we attach great importance to the privacy of our website users and the protection of their personal data.

This Privacy Policy explains how we collect, use, process, and protect information provided through our website www.itdk.ae, and its associated digital services and platforms.

By using the site or submitting your information through communication forms and services available on it, you acknowledge that you have read and understood this policy. ITDK complies with applicable UAE laws and regulations, including Federal Decree-Law No. (45) of 2021 on Personal Data Protection (PDPL), where applicable.

2. Data We May Collect

We may collect information directly provided by you when using the site or communicating with us, including:

• Full Name.
• Email Address.
• Phone Number (when provided).
• Company or Organization Name (when provided).
• Type of service or inquiry.
• Content of the message or request sent to us.
• Any other information voluntarily chosen by the user within correspondence or service requests.

Technical information may also be automatically collected upon visiting the site, such as IP address, browser type, device type, operating system, and technical data necessary for site operation, security, and performance enhancement.

3. How We Use Personal Data

ITDK may use collected data for the following purposes:

• Responding to inquiries and requests received from users.
• Communicating with clients or prospective clients regarding requested services.
• Providing consultations and services requested by the user.
• Preparing and tracking service offers and commercial proposals.
• Managing customer relationships and tracking projects and services.
• Improving the website, services, and user experience.
• Protecting the website and systems from unauthorized use or malicious activity.
• Fulfilling legal and regulatory obligations.
• Maintaining necessary commercial and administrative records.
• Sending service-related updates when appropriate and legally permitted.

4. Data Minimization Principle

ITDK is committed, as far as possible, to collecting only the information necessary to achieve the specific purpose for which it was gathered. We do not request unnecessary personal data. This approach aligns with UAE guidelines emphasizing the necessity of gathering only requisite data to maintain user confidentiality.

5. Data Sharing with Third Parties

ITDK does not sell or rent users' personal data. Data may be shared with third parties only when necessary for legitimate processing purposes, such as:

• Technical service and hosting providers.
• Email or communication service providers.
• Service providers associated with fulfilling requested services.
• Consultants or professional service providers, when needed.
• Competent government or regulatory authorities when required by law.

6. Cross-Border Data Transfer

ITDK may utilize technical or cloud services operated or hosted within or outside the UAE. In cases requiring data transfer outside the UAE, it is handled in compliance with applicable legal frameworks governing cross-border personal data transfers under UAE regulations.

7. Information Security and Data Protection

ITDK implements appropriate technical and organizational measures to safeguard personal data against unauthorized access, unlawful use, alteration, disclosure, loss, or destruction. However, absolute electronic security cannot be entirely guaranteed.

8. Cookies

ITDK may use cookies and similar technologies to enhance site performance, user experience, and analytics. Users can manage cookies through browser settings, though disabling them may impact specific site functions.

9. Data Retention

ITDK retains personal data for the period necessary to fulfill collection purposes or as mandated by legal, regulatory, or commercial obligations. Unnecessary data is securely deleted or anonymized.

10. Data Subject Rights

In accordance with UAE laws, data subjects may have rights including:

• Requesting access to processed personal data.
• Requesting correction of inaccurate or incomplete data.
• Requesting restriction or suspension of data processing where legally permitted.
• Withdrawing consent or objecting to certain processing types.

11. Children's Privacy

ITDK services are not directed at children, and we do not knowingly collect personal data from minors. Appropriate steps will be taken if such data is inadvertently collected.

12. External Links

Our website may contain links to external third-party platforms. ITDK is not responsible for the privacy policies or data protection practices of those external sites.

13. Digital Education and Platforms

ITDK offers solutions in e-learning, technical consultancy, and software development. Certain services may require extra registration data, which is explicitly outlined within the specific platform context.

14. Contact Us

If you have any inquiries regarding this Privacy Policy or wish to exercise your data rights, contact us at:

15. Updates to Privacy Policy

ITDK may update this policy periodically. The updated version will be posted on this page with a revised "Last Updated" date.

16. Governing Law

This Privacy Policy is governed by the laws and regulations of the United Arab Emirates, including Federal Decree-Law No. (45) of 2021 on Personal Data Protection.